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What if you have a Return? | ||
Unopened items may be returned within 30 days of purchase. Opened items are generally non-returnable unless they are in new, sellable condition. Returns made for personal reasons, such as a change of mind or a change in need, are eligible for a refund but will incur a return label fee. Returns after the 30 days of purchase are eligible for a refund with a 10% restocking fee and return label cost within 90 days of purchase. Please contact us in advance for assistance with your return. | ||
When we will provide a Replacement | ||
We will provide you with a replacement of the item when there is; 1. A Packing Error and you notify us within 15 days of receipt. | ||
I'm ready to return what now? | ||
A Return Merchandise Authorization (RMA) number must be obtained before merchandise is returned to our facility. Our merchandise may need returned to us directly or an associated warehouse with a different address. Therefore it is extremely important that you contact us prior to sending your return. To obtain an RMA please telephone us at (513) 245-2420 - or - send us an email with the request. Please note that an issued RMA is good for 30 days from issue. Merchandise must be returned within this period. | ||
What happens when I return merchandise without using a Return Material Authorization (RMA) number? | ||
If you return merchandise to us without first obtaining an RMA you will not be eligible for a refund or exchange. It is extremely important that you contact us to receive authorization prior to submitting any item for return. The RMA allows us to route your parcel properly, identify the reason for return, and determine how to disburse your credit. Any unauthorized return (i.e. those without an RMA assigned) will be discarded and/or site destroyed. | ||
Customer Service | ||
For assistance or questions regarding this Return Policy use the Contact Us link for fastest resolution or call us at (513) 245-2420. Thank you for your business. | ||