are based on a FLAT RATE AMOUNT. The rate is predetermined
to be $5.00 for ANY order with a subtotal less than
$25 and $0.00 for ANY order with a subtotal greater
than $25. However, your order minimum
must equal $10.00 or more (to be accepted) for processing.
If available, additional shipping options/rates
will show at Checkout.
For orders placed
on a business day no later than 2pm Eastern Standard
Time, Monday - Friday excluding Holidays, we
will do our best to ship the same day. The
times that we may be unable to fulfill this promise
are Satuday/Sunday and Holiday orders. If
you find it imperative that an order ships immediately
please give us a cal with the order number and we
will gladly move it to the front of the queue.
After all, we are here to service you - our customer!
Orders are shipped
by USPS First Class Mail Parcel, USPS Priority Mail,
FedEx Home Delivery,
FedEx Ground (and UPS Ground for direct shipped
items). Items designated USPS First Class
Mail Parcel or USPS Priority Mail will ship by that
method only when allowable under Department of Transportation
guidelines. In instances where an item cannot
ship by these means we reserve the right to substitute
FedEx Home Delivery,
FedEx Ground or UPS Ground at the quoted price.
UPS, FedEx Home
Delivery and FedEx Ground are interchangeable within
our system. For (non eligible) shipments
items will ship by best possible means.
We ship solely to
locations within the Contiguous US which represents
the following states: (AR, AZ, CA, CO, CT, DE, FL,
GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI,
MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, NY, OH,
OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA,
WI, WV and WY). For US addresses who have
both a PO Box and Physical address you should specify
both address on your order.
HI: We may be able to ship to Alaska and Hawaii
on a limited basis depending on the product combination
you select. This shipment destination may
take up to twenty-one days for delivery and is not
available in our online store. If you are
interested in ordering for delivery to Alaska or
Hawaii please use the
Contact Us link on this site first!
do not offer shipping to Canada or any other Country/Entity
and we do not offer shipment by any other means.
Any special shipping offers, promotions, or
other reduction to the shipping price applies solely
to orders shipped within the Continental US.
Any order shipping to "other locations" outside
this predetermined boundary are not eligible and
are excluded from such promotion incentive.
If you should return
a package for discretionary reasons you will be
responsible for all return shipping costs to our
facility should you desire to return the item.
If you refuse delivery or pickup of a package for
discretionary reasons (i.e. you are too busy to
go to the USPS/FedEx facility to provide your signature
or too busy to arrange to be available for the delivery)
then any monies returned to you will be minus the
original shipment charges that we paid, regardless
of whether we provided you FREE shipping or not.
If you have any questions
about our policies please contact us at the address
or telephone number shown on the page header.
Once your order is
placed in our system you will receive a confirmation
e-mail sent to the e-mail address you provided.
A shipping confirmation e-mail will also be sent
once an order has shipped.
You are solely
responsible for providing correct delivery information
when placing your order online. We will work with
the shipping carrier to track your items if your
package should become delayed or lost. This
process may take up to 2 business days for the carrier
to investigate. If we are unable to come up
with resolution within this time-frame we will reship
the products to you.
Our goal is to get
your merchandise on its way to you as soon as possible.
We strive to place your items in the trustworthy
care of our shipping alliance partner as quickly
as possible; except that after 2pm Friday, Saturday,
Sunday and/or Holiday orders often do not ship until
the following Monday. We are committed to
offer you expedient order processing. There are
situations beyond our control that may delay delivery
to you; item out of stock, order entry problem,
invalid payment method, invalid shipping choice
or problems with a warehouse, shipping or servicing
partner. In these instances, we will use the information
you provided during checkout to contact you if we
are aware that an extraordinary delay could exist.
If we have questions that prevent processing your
order entirely, we will hold your order for up to
ten days to await your instruction. If after ten
days we have not received instruction from you,
your order will be canceled.
Once shipping has
occurred you may not change, cancel, or redirect
your order. However, if your order has not yet shipped
we may be able to cancel or change your order. Note
that most orders ship within the same day, so please
call immediately if you would like to request changes.
No cancellation or change to your order is binding
until you receive verbal or electronic correspondence
from us indicating our receipt, acknowledgment and
acceptance of your order cancellation or change.
Orders placed with us may be canceled or changed
by us at any time prior to shipping. While we try
to ensure accuracy, we reserve the right to correct
any errors in pricing or descriptions, and the cancel
or refuse to accept any other based on an incorrect
price or description. If your order is canceled
or changed and your credit card has already been
charged, we will promptly issue a credit to your
credit card account for the charge.
We follow all applicable
taxing regulations for the areas where we do business.
Each of the 50 US states has established state tax
regulations. Taxes are charged according to your
order's shipping address.