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Return Policy


Return Policy

 
 

What if you have a Return?

 

In the event you are unsatisfied with any product purchased from us, the below return policy describes the remedies available to you.

 
 
 

When we will provide a Refund or Replacement

 

We will provide you with a full refund or replacement of the item when there is;

1. A Packing Error and you notify us within 15 days of receipt.
2. Parcel or Product damage and you notify us within 15 days of receipt.
3. Any unopened item can be returned within 30 days of the purchase date.  You will be responsible for return transportation charges and a 15% processing/restocking fee.
4. Opened items returned for elective reasons, you changed mind, you didn't like product, etc..are generally not authorized.  Therefore, no return of merchandise will be accepted except as noted above.  If you have a special situation please call us at (513) 245-2420.

 
     
     

I'm ready to return what now?

 

A Return Merchandise Authorization (RMA) number must be obtained before merchandise is returned to our facility.  Our merchandise may need returned to us directly or an associated warehouse with a different address. Therefore it is extremely important that you contact us prior to sending your return.  To obtain an RMA please telephone us at (513) 245-2420 - or - send us an email with the request.  Please note that an issued RMA is good for 30 days from issue.  Merchandise must be returned within this period.

 
 
 
     

What happens when I return merchandise without using a Return Material Authorization (RMA) number?

 

If you return merchandise to us without first obtaining an RMA you will not be eligible for a refund or exchange. It is extremely important that you contact us to receive authorization prior to submitting any item for return.  The RMA allows us to route your parcel properly, identify the reason for return, and determine how to disburse your credit.  Any unauthorized return (i.e. those without an RMA assigned) will be discarded and/or site destroyed.

 
 
 

Customer Service

 

For assistance or questions regarding this Return Policy use the Contact Us link for fastest resolution or call us at (513) 245-2420.  Thank you for your business.