answer our phone.
Your not going to reach a recording device or have to navigate a barrage
of numbers when you call us. We actually answer our phone using a
real human (who incidentally is an employee). We're just not like all
those others; including some of the largest on the internet who not only
have phone navigation mazes but seem to make there contact information
While some companies may sit on your order for two or three days (even
weeks), we strive to fill your order today! That usually equates to
about a 1 to 24 hour turnaround. We stock most every item we sell and
this allows us to make things happen. Of course you could always choose
to go elsewhere, and wait.
Because of the fantastic relationships we’ve built with our suppliers, we’re
simply able to offer better service to you. If you need a quick answer,
we can probably get it. If you need a product specially made we may be able
to help. It’s amazing the things that can be accomplished when everyone
is working together.
rates benefit everyone.
We regularly review shipping rates to see just how little we can charge. Our carriers raise our rate each January, but we love you way too much for
that. So we compute the cheapest rate we can survive on and charge
that! Further packages cost us a little more and closer packages a
little less. We're sure you figured that out.
We don't change
product assortments like the Big Boxes.
Have you ever gone to the Big Box only to find the item you've been buying
is no longer available.? Well your local Big Box probably got a deal
from another manufacturer to save five cents on each. Seriously!
You'll be glad to know we don't treat our inventory (or our customers) like
that. We try and carry the same inventory day in and day out, and
resist the temptation to save that nickel.
We treat your
order like our own.
Who wants to wait for merchandise to arrive only to find it was destroyed
during shipment? We pack your order to arrive in a usable condition and
unlike others we actually use packing material. We don’t believe in the
slap on a shipping label and
let it go philosophy. Nor do we think that a box ten times larger
than the item we're shipping is appropriate. We hope the shipping
carrier loves your package like we do, but unfortunately
that's out of our control. So please forgive us if things didn't work
out perfectly. Just know that we gave it our best shot.
Real people not
Yes we like to employ homo-sapiens (that even sounds crazy). Our
competitors like robots (and they like them allot). Their more efficient,
and work harder for far less. We are so yesterday.
If you have a
question we answer it.
Unlike others we don't solicit our customers to answer your questions.
Contrarily, we have lots of employees and many industry contacts to help
come up with a proper answer. Here we go again acting different.
We never spam
or sell your email.
We simply use your email as a method to contact you about your order. Not
to burden you with new promotions each and every day or our thoughts on
the economy. We let our competitors send out the flyers, catalogs
and boatloads of promotional email. Some never stop. If you've already shopped
with them you know what we mean! They simply annoy you into shopping
with us. Our marketing department borderlines on pure genius!
It’s the small
things that count.
Our service is personalized and tailored to you and besides that, we’re
actually fun loving human beings. It's just one of the many benefits
of shopping with us. Thank you for caring :)